KENWOOD HOUSE: GENERAL INFORMATION

Times
Gates Open: 6pm
Concerts End: 10.30pm

Please Note: Due to the nature of live events all timings are subject to change and are approximate. 

Do I need to pre-book tickets?
We are expecting the Heritage Live concerts to sell out in advance of the show and so we do recommend that you buy your tickets well in advance. You can buy your tickets from Ticketmaster. We look forward to seeing you at the event!

I haven’t received my tickets/confirmation email, who do I contact?
Please contact the ticket agent from whom your bought your tickets.

Can I get a refund/change the date of my tickets?
Unfortunately due to the high demand for tickets, the tickets are non-refundable and not interchangeable.

Can I visit in the day and stay for the evening too?
Kenwood House will be open during the Heritage Live concerts, however access to the grounds will be limited and opening times may vary. A seperate ticket will be required for the house and concerts, there will be no parking available. Please be aware that all visitors will be asked to leave and re-enter the site for the evening concerts.

Where can I park?
There is no car parking and you must arrive on foot or via public transport.

Is there disabled access/facilities?
Yes, there will be disabled access and facilities at all of the Heritage Live concerts, including a disabled platform, free disabled parking and a free ticket to allow you to bring your carer with you. Tickets for disabled customers are discounted during the ticket buying process. You will need to show documents proving your disability on the evening of the concert. If you would like further information please click here.

Are dogs allowed into the event?
Unfortunately, no dogs are allowed at the Heritage Live concerts.

Can I bring a picnic?
Yes, you can. Small picnics can be brought in a carrier bag/ rucksack/ hamper for consumption on the site (including sealed bottles of water). Alcohol cannot be brought into the site and if found will be confiscated.
There will be plenty of high quality festival food outlets and bars at the event. We hope you enjoy yourselves and please let us know if you have any further questions.

Please note: Bags may be subject to a routine search.

Can I bring chairs to sit on?
Yes, you can bring small camping chairs and picnic rugs to the concert. There will be deck chairs available for hire.

Are there food options for special diets?
Yes, there will be plenty of catering options available from food outlets onsite with options for special diets. Please make the catering staff aware of specific allergens or dietary requirements and they will be able to advise you.