FAQ

 

Where can I buy tickets?

Tickets are available for all events by clicking here: Ticketmaster.co.uk
or call 0844 844 0444

 

Discounted tickets are available for the disabled and under 5s go free.
Please note that ticket agent booking fees apply to all tickets.

Click here for more ticket info

 

Where can I collect my tickets?

    • General Tickets: Tickets can be bought (if not sold out) or collected at the box office.
    • Artist Area/Guestlist: Wristbands must be collected from the Admissions Marquee signed GUESTLIST near the box office.
    • VIP Packages: Wristbands must be collected from the Admissions Marquee signed VIP Nation near the box office.

If you have any questions or queries relating to purchased tickets, please contact the ticket agent directly.

 

I haven’t received my tickets/confirmation email, who do I contact?

Please contact the ticketing company you bought your tickets from directly.

 

Can I get a refund/change the date of my tickets?

Due to high demand tickets are non-refundable and not interchangeable.

 

Can I visit in the day and stay for the evening too?

Both Kenwood House and Audley End House & Gardens will be open during the Heritage Live concerts, however access to the grounds will be limited and opening times may vary. Should you wish to visit the house a separate ticket will need to be purchased from English Heritage. If you wish to attend the Heritage Live concerts you will need to purchase a ticket in advance from Ticketmaster.

Please Note: All visitors will be asked to leave and re-enter the site for the concerts.

 

Where can I park?

    • Kenwood House

There is no car parking and you must arrive on foot or via public transport. 

    • Audley End House & Gardens

We expect access to Audley End House via road to be very busy, we recommend setting off early and be prepared to wait for parking. Leaving the site will also take considerable time due to the road access. We request customers please be patient and respectful to our staff when leaving the venue.

There is plenty of parking at Audley End House, however we do advise purchasing a parking pass in advance. While purchasing your tickets you will be offered the option to purchase a pass for £4 or alternatively, £5 cash at the concert.

 

Are there disabled access/facilities?

Please click here for full info on access.

 

Are dogs allowed into the concert?

Dogs are not allowed at the Heritage Live concerts. Assistance dogs are welcome.

Please click here for full info on access.

 

Bringing in items & prohibited items

Customers can only bring small bags on site. Bags must not be bigger than a small rucksack or standard carrier bag. Customers can bring small picnics on site with food but no metal cutlery. Sealed bottles of water are permitted but alcohol and soft drinks are not allowed.

Please note: Bags may be subject to a routine search.

 

Food & Drink

We offer a variety of gourmet festival outlets and bars including vegan and gluten free options.

 

Seating & Other Items
Small foldable camping chairs or picnic rugs are allowed in the concerts. Deck chairs will be available for hire, subject to change.