Who We are

This Website ( (the “Site”) is provided by Heritage Live Concerts (“HERITAGE LIVE CONCERTS” / “We” / “Us” / “Our”).

HERITAGE LIVE CONCERTS is committed to protecting Your privacy. The purpose of this Privacy Policy is to explain how We may use any data We collect about You (“You” / “Your”), how You can instruct Us if You prefer to limit the use of that data and for Us to tell You about the policies and procedures that We have in place to safeguard Your privacy.


When You buy tickets for events or attractions promoted by HERITAGE LIVE CONCERTS or sign up to one of Our newsletters or other services, We will use Your personal information to provide You with the service You have requested. We may share Your information with any event sponsor or promoter.

We will also use Your personal information for market research, to analyse site usage and Our customer base. We will share Your personal information only with other connected companies.

If You have consented:

  • HERITAGE LIVE CONCERTS will use Your information for marketing or promotional purposes;

  • We will share Your information with other trusted third parties, for example the artists or promoters We work with, so that they can use Your information for marketing, promotions and related purposes.

Some of these organisations may be situated in countries outside the European Economic Area. If We transfer Your data to these countries We will take steps to ensure Your information is appropriately protected. By submitting Your information to us, You consent to this transfer of Your data.

When You use this Website We may track data about how You navigate the Site to analyse Site usage, to manage the Site, and to report aggregate information to Our advertisers and sponsors.

We reserve the right to use Your information for other purposes set out in this privacy policy, for example to respond to legal requests, or to transfer Your data to a purchaser of Our business.

If You would like to learn more about Our data collection policies and practices, please read the following.

Your data

“Your data” means any data about You from which You can be identified such as Your name, address, telephone number, email address, financial details or other data which You may disclose to Us via the Site at any time.

When do We collect Your data?

We collect Your data which You submit to Us when signing up for services provided on the Site. We may combine this with data which You have submitted to other companies within the HERITAGE LIVE CONCERTS, or with demographic and other information from other sources. We also collect Your information automatically when You enter and use this Site. Automatic data collection is explained in more detail below.

General Data Collection

IP addresses and click-stream data

An IP address is a number which is automatically assigned to Your computer whenever You access the Internet. When You access Our Site, We log Your IP address and can identify You from it. Click-stream data is information collected by Us when You navigate the Site, for example the specific Web pages You looked at, the order You looked at them and the time of Your visit. This data helps Us analyse how visitors arrive at the Site and what content is most popular and We may use it for administration purposes or to report aggregate information to Our advertisers, sponsors and event promoters. We collect this information using cookies. You can read more about how cookies work in Our cookies policy. [Above] Our Site pages also contain electronic images known as web beacons which are used along with cookies to compile aggregated statistics to analyse how Our Site is used. Web beacons may also be used in some of our emails to let us know which emails and links have been opened by recipients.

Optional and Future Services

There are several optional services which You may choose to sign up to. The information required will vary for each service which is offered. This section explains the information We collect for each service, and how We may use it. These uses are in addition to the uses described in sections 7 and 8 of this privacy policy.


You may be asked to fill out a registration form with Your data and/or to choose a user ID and password in order to take advantage of certain features the Site may have to offer. If you register with the site, your information and information related to purchases you make on any of our Sites will be aggregated and maintained as part of your profile and may be accessed or used by us.

Newsletters, emails and alerts

You may sign up to receive a newsletter or other alerts either by choosing to register for one or in conjunction with a special feature or membership for which You have registered. When You sign up, We will ask You if You would like to receive information about other companies in Our group or about Our business partners, advertisers or sponsors. If You agree, We may share Your information with them. You can cancel Your subscription to newsletters, Site emails and alerts by contacting Us via the email address which You will normally find at the bottom of the newsletter or email in question.

Remember, if you consent to receive texts from us, your mobile network may impose a charge on incoming texts. Please check with your mobile network provider for details.


We sometimes operate competitions through the Site which may require registration. The data You provide Us with may be used to notify You that You have won, to confirm delivery of a prize or for other related purposes. On occasion, We may publicly post some of Your data on the Site, (for example acceptance of a prize may also require you (unless prohibited by law) to allow us to post publicly some of your information on the Site, such as on a winners page). However, We will not post Your data on the Site without Your express consent.

In some instances, a third party may operate or host a competition on the Site and collect Your data. In those cases, where We are not the operator or host of the contest or sweepstake, We have no control over the data collected and accordingly urge You to review the third party’s privacy policy before participating.

Surveys or voting

From time-to-time We may request data from You via surveys or voting polls made available on or through the Site. Participation is voluntary but may involve disclosure of Your data. Each survey or voting poll will explain how such data is used.

Transaction information

We may offer products for sale,or offer subscriptions for services. If You order any information from Our Site, buy any of Our products or subscribe for any other services offered on Our Site, We will ask You to complete an order form that will request certain information from You, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We will use this information to complete the transaction that You have requested, i.e., to deliver the information, products or other services that You order, and to invoice You. Such information is collected and stored through encrypted means for Your protection. We only share financial information with service providers where necessary for fulfilment of your order.

Fantasy Games

We may offer fantasy games in connection with the Site. If You register to play such fantasy games, You may be asked to provide personal information. Each game will explain how such data is used.

Chat Rooms, Forums and Message Boards

We may make message boards available to Our users. You are not required to provide any personal information when using these areas but You may choose to do so. If You post personal information online, it will be publicly available and You may receive unsolicited messages from other parties. HERITAGE LIVE CONCERTS cannot ensure the security of any information You choose to make public on a message board. In addition, We cannot ensure that parties who have access to such publicly available information will respect Your privacy. Please exercise caution when deciding to disclose personal information in this area.

Social Networks

We may ask you to share information about you stored on social networks and other third-party services in order to personalise your experience on the Site. You may choose not to provide this information.

Our Site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with these Features are governed by the privacy policy of the company providing it.

You can log in to our Site using sign-in services such as Facebook Connect, which will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address.

How We use Your data

All data that We obtain about You will be used in accordance with current data protection legislation and this Privacy Policy. We will use Your data to process Your registrations, Your subscriptions to newsletters and site emails, Your competition entries, Your survey or voting information, Your transactions or Your involvement in fantasy games or message boards. We will also use it to analyse Site usage and for marketing or promotional purposes. We believe this allows Us to develop and improve the Site and to provide a better service to You, for example by displaying advertising based on Your interests, or identifying offers and promotions which are more likely to be relevant to you.

With Your express consent We may also use Your data to send You information about related products or services that may be of interest to You.

We may occasionally use Your email address and, in rare situations, postal address or phone number, to contact You regarding administrative matters or notices.

We may also use Your data to deal with any enquiries made by You, to resolve disputes and to troubleshoot problems.

Disclosure of Your data to third parties and overseas transfers of Your data

We will share Your data with certain parties, depending upon the purpose for which the information was provided, the consents which you give at the time the information is provided and the context in which the information was provided, as described in the following sections.

We may share Your information with other companies in the HERITAGE LIVE CONCERTS who are also subject to this privacy policy and to event sponsors or promoters. With Your express consent:

  • We HERITAGE LIVE CONCERTS may use Your data for marketing, promotions and related purposes;
  • We may share Your data with Our partners or other trusted third parties so that they may use Your data for marketing, market research, promotions and related purposes;
  • We may send You offers from HERITAGE LIVE CONCERTS, its affiliates and Our promotional partners based on the data You have given Us.

We may also pass Your data to other parties as follows:

  • to Our employees and agents to administer Your account and the products and services provided to You by Us now or in the future; or
  • to the police, regulatory bodies, legal advisers or parties whose request We reasonably consider to be justified in connection with any alleged criminal offence, any suspected breach of the HERITAGE LIVE CONCERTS Terms of Use or any other abuse of Our services by You.

Some of the organisations to which We may disclose Your data are situated outside the European Economic Area. Some of these countries do not have laws that protect Your privacy rights as extensively as those in the United Kingdom. However, if We do transfer Your data to other territories, We will take proper steps to ensure that Your data is properly protected and processed only in accordance with this Privacy Policy. By consenting to this Privacy Policy You are consenting to this transfer.

In the unlikely event that We sell or otherwise dispose of some or all of Our business to another party, We reserve the right to transfer Your data as part of any assets sold or disposed of.

If You have previously given Your consent to Our passing Your data to third parties or overseas and would like us to stop doing so, please email your request to our Compliance Officer at Your request must include Your name, email address and postal address. Please allow seven working days for Us to process Your request.

How do We protect Your data?

We use industry standard efforts to safeguard the confidentiality of Your data. All the data collected by Us is stored on a secure server. However, please keep in mind that the internet and the World Wide Web are not secure mediums.

We will retain your information for as long as Your account is active, as needed to provide you services and will use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to other Websites

The Site contains links to other websites, for example links from advertisers, sponsors and partners. HERITAGE LIVE CONCERTS is only responsible for the privacy practices and security of this Site. HERITAGE LIVE CONCERTS is not responsible for the privacy policies, content or security of any linked websites. We recommend that You check the privacy and security policies of each and every website that You visit through Our Site. Please also see Our Terms & Conditions for further information on third party sites.

Notification of changes to the Privacy Policy

This privacy policy was last updated on 1 May 2019. HERITAGE LIVE CONCERTS reserves the right to change the policy from time to time. Any such changes will be posted on this page, so that We can keep You informed of Our information collection practices. However, We encourage users to be responsible about their privacy and recommend that You consult this page frequently so that You are aware of Our latest policy and can update Your preferences if necessary. Your continued use of this Site shall constitute Your acceptance of any revised privacy policy.

Unsubscribing and amending Your data

You are entitled by law to find out what data of Yours is held by HERITAGE LIVE CONCERTS. You have the right to receive a copy of the data We hold about You for which We may charge a small administration fee.

You can also amend or remove information You give Us via the Site at any time. You can do this by emailing Us at HERITAGE LIVE CONCERTS at:

Contact Us

If You have any comments or questions about this privacy policy, the practices of this Site, or Your dealings with this Site, please email:

By registering on or by otherwise using the Site, You expressly consent to the use of Your data in accordance with this Privacy Policy.